Quality Management in Companies
The concept of quality management is quite relative and often varies from one sector to another. In the company environment, Psomas, Fotopoulos and Kafetzopoulos assert that quality management refers to the system that ensures consistency in the production of desirable goods and services to the customers. The concept of quality management has been the major concern for many companies, despite the variation in terms of type and even the size. Companies achieve a better quality management through quality planning, quality assurance and standard maintenance, quality improvement as well as quality control. Quality management is therefore enshrined in customer focus, quality leadership, the involvement of people, as well as establishing a mutually beneficial company client relationship.
To begin with the customer focus, company managers usually ensure that the formulation of various policies regarding the production of goods and services to their customers is conducted with full awareness of the customers both present and future desires. In this regard, quality management is manifested in the manner in which such companies attempt to successfully meet the expectations of their clients, and more often, go beyond the customer expectations. According to Fotopoulos and Psomas, the management body of a company therefore attains quality management when all the company staff acquires full knowledge of not only the internal customer requirements, but also the external client requirements as the main guidance for the formulation of client satisfaction policies.
In addition to customer focus, quality management is also enshrined in quality leadership. Companies with quality management are epitomized by leaders who have a unity of purpose, aimed at achieving the quality objectives of the company with regards to consistency in customer satisfaction. Similarly, the involvement of all the company members at all levels is requisite in the achievement of quality management. The involvement of every effort in the company empowers the company, thus facilitate achievement of quality management. Involvement of people is also significant during continual improvement strategies, when the company conducts an overall assessment and improvement of its quality performance. Consistency in production of high standard goods and services helps to achieve good quality management, manifested in good company client relationships.
In conclusion therefore, good quality management is an all inclusive task that is not only beneficial to the company and its staff, but also the clients. The company management ensures quality management by adopting principles such as customer focus, quality leadership through involvement of people and initiating a mutually beneficial relationship. The customer level of satisfaction serves as a parameter for gauging the quality of company management.